THE ART OF TRULY LISTENING
9 mistakes and 9 remedies for being a good listener

Do
you struggle with being a good listener? Have you felt frustrated and
discouraged when you weren’t listened to, were interrupted, given advice, or
criticized?
The breakdown in being heard results in feeling lonely, unknown, and disconnected from others. Not being heard can also leave us feeling angry and resentful. Sometimes we just give up expressing ourselves.
Growing up in my family, as is true in so many families, I felt pain about not being listened to. Mostly there was very little listening and everyone interrupted one another. I was criticized daily which gave me anxiety and fear about expressing myself. Difficult emotions were not accepted. They were minimized or attacked. I was angry and shut down. Although I put up a confident front, it was difficult to express myself and relate to others. To feel less anxiety, I opted for being reserved, and let others take the lead in conversation.
As an adult, I have deeply explored communication and relationships. I have developed myself to provide for others what wasn’t there for that little boy and teenager.
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Deep listening is an art
Deep listening does not come naturally for most of us. Just as learning to play a musical instrument requires dedication and practice, listening is a social skill that requires a similar dedication. When approached with skill, listening is a gateway to connection, discovery, healing, playfulness, and magic.
Deep listening can be briefly described as:
· Surrendering your agenda. Having your agenda be about following the other person’s agenda.
· Allowing the speaker to have their experience, their thoughts, their emotions—whatever presents itself.
· Bringing relaxed, focused attention to every word and message being expressed.
Of course, everyday interactions often don’t lend themselves to this level of communication, however, one can find ways to bring depth to even these casual conversations.
9 listening mistakes and 9 remedies
NOTE: The following insights for skilled listening can also be applied to conflicts and emotional interactions, however, conflict and emotions are complex topics which require a separate writing.
1. Mistake : Interrupting, changing the subject, or commenting too quickly. Typically, we jump in and interrupt the flow of a person’s expression. Often we are thinking about what we’re going to say in response and not fully listening.
REMEDY: Silence and focused attention . It is an interesting coincidence that the words ‘listen’ and ‘silent’ have the exact same letters. We don’t have to be completely silent when we’re deeply listening to another, but a little silence goes a long way. Allow the speaker to find their way to the points they want to make. Also, let the speaker arrive at an end point before you change the focus of the conversation.
If you’re truly listening with an open mind and heart, often you don’t have to say anything at all. The other person will know you are listening.
When you do say something, simple comments can be more than adequate, such as, “I hear you” “Okay” “Uh huh”. You, the listener, can also repeat the key message you’re hearing, such as, “So, you think teachers in public schools have too many students to manage? Did I get that right?”
2. Mistake : Offering advice and suggestions too quickly . This one is a communication killer. When you give advice to someone who just needs to express and be heard, you increase any distress the person is already experiencing. An analogy of this: If a person is unloading a truck. While they’re handing boxes to you, you are simultaneously handing boxes to them. After the speaker has ‘unloaded their truck’, they may now be ready to listen to input.
REMEDY: Allow the speaker to have their experience. Don’t attempt to fix anything or give advice unless it’s wanted .
Often solutions to problems will occur organically as the speaker unravels themselves. At other times, simply being listened to without interference IS the solution. When you listen and allow another to freely express without judging, you have provided the ‘fix’ they needed.
Usually the first thing to do is to just get the message, express something that says you’ve heard them, and express empathy. “I hear you saying that you feel bad for the mistake you made. I’ve so been there.”
Sometimes a good listener operates from the place of empathy, and other times analysis. I find that I go in and out of both, and probably err on a bit too much analysis. Brene Brown’s short cartoon video explains the difference between empathy and sympathy. https://www.facebook.com/Upworthy/videos/1436231289751058/?hc_ref=NEWSFEED
If you are going to offer solutions, first ask the person if they are open to suggestions. “I have some thoughts that might help you, if you would like to hear them now. If not, I will continue to listen.”
3. Mistake : Judging: having negative assessments of the person . Even when you don’t speak your judgment, your judgment will come across to the speaker and will compromise or shut down the conversation.
REMEDY : Bring a spirit of acceptance and allowance to the interaction.
You are going to have judgments. You just want to keep them in check when you can. Acceptance is the premier component to bring to a conversation.
If you find you’re judging, return to acceptance. You can’t judge and accept at the same time, so acceptance replaces judgment. Changes for the speaker to make, if needed, can be looked at later. First start with acceptance.
Also, there’s a difference between ‘’assessment’ and ‘judgment’. Assessing is fine. Judgment is non-acceptance.
TIP: Avoid asking questions that begin with ‘Why’. ‘Why’ implies a negative judgment. If you genuinely want to know the why of something, start the question with the word ‘what’. “What was it that had you take the dog on a different path today?”
4. Mistake : Messing with emotions . Minimizing, soothing, stepping over, or judging the speaker’s difficult emotions will not create the result you want. The speaker will either get angry or shut down.
REMEDY: Allow and explore emotions . Go into the emotions, not away from them. Sadness, fear, confusion, hopelessness, and anger need to be accepted and allowed—even embraced. When feelings are ‘allowed to be’, they have a chance to soften--or even disappear.
The spiritual teacher, Teal Swan, says “we are in the dark ages with how we approach emotions”. We humans have a lot of work to do to improve our emotional relating and our emotional intelligence. Be willing to provide a silent, accepting space to allow the speaker to sit with and explore any emotion that comes up.
When someone is emotionally upset, especially when they first begin talking, they just need to be allowed to vent and be heard with non-judgmental acceptance. If you want to risk sticking your hands into the gears that are turning--attempting to speak and have them listen, or somehow trying to change how they feel--be my guest. I wouldn’t advise it. I also don’t want to be around when you do that.
5. Mistake : Making the conversation be about you and your agenda . Bringing the attention away from the speaker and onto yourself.
REMEDY: Follow the speaker’s lead . Mantra: “This is not about me”.
If you do speak about you, have your message contribute to the direction that the other person is going. For example, you might share something personal and vulnerable about you that makes them feel less alone in their challenges and flaws. Or, you may on occasion share a personal story that conveys to the speaker that you relate to their message.
6. Mistake : Not paying attention, getting distracted.
REMEDY: Mantra: “I am offering this amazing person the valuable gift of my attention”.
Bring a sense of interest and curiosity to the interaction. Werner Erhard, one of the original trailblazers of the human potential movement, said [paraphrasing] that we listen to others the same as we listen to a flight attendant give instructions for potential emergency landings. He noted that we would be listening very differently if the plane was about to go down.
If you have trouble following the speaker, one trick is to make sure you hear and understand every single word and message. If not, then ask for clarification. If you’re really having trouble listening, especially if this is a conflict situation, get a pen and paper, and write down each word the person says. You won’t be able to think about what you want to say when you’re focused on writing every word.
7. Mistake : Having to be in control.
REMEDY: : Surrender to the ‘unknown of the present moment’ . [The following Zen-type message may be unfamiliar to many of you, but it is a centerpiece of being a great listener.]
Trust that the present moment will guide you. As you are ‘being present to the present moment’ + ‘allowing the present moment’, trust that what presents itself in each succeeding moment will light your path.
Life is both a physical and a spiritual journey. Tune into the unseen and uncontrollable spiritual aspects of daily life. Go with the flow that life presents to you.
With deep listening, you give yourself to the present moment. The spiritual teacher Eckhart Tolle refers to listening as ‘waiting’ and ‘attentive stillness’. If you are judging or trying to change ‘the way it is in the moment’, you are in a struggle with the reality of the present moment.
Deep listening is surrendering your agenda--your desire to express yourself or to have the interaction go a specific way. It’s not that you don’t listen to your inner guidance and maybe influence changes in the direction of the conversation, but initially you want to pay attention to what the other person’s agenda is, and then follow that.
8. Mistake : Assuming that you already know most everything about the person in front of you.
REMEDY: Explore, discover.
Approach
interactions as a discovery process--an exploration into what you don’t know.
Assume that there is much that you don’t know about this person, and even that
there is much that the person doesn’t know about themselves. The other person
is discovering themselves in each expression.
Mantra: “I don’t know, and I want to know.” When you’re listening, listen from a place of ‘I don’t know, and I want to know.’ This approach requires courage because you’re operating in a place of not knowing . Operating from a place of ‘not knowing’ is another key component to deep listening.
Further, be aware that much of communication occurs on a non-physical, unseen level. Words are a small representation of a rich array of thoughts, feelings, and desires. Very little of the unseen will be expressed in words. Listen for the unsaid messages.
9. Mistake : Not understanding something the person has said, but letting the person continue talking.
REMEDY: Commit yourself to understanding every
single word, every message.
If you don’t understand a word or a message, then
ask for clarification or make a request: “Could you say what you just said in
different words?” If, during the conversation, you carry question marks about
what the speaker is saying, your brain will get fuzzy. This fuzziness will
compromise your listening.
Often, the person expressing doesn’t really understand themselves all that well. If you ask for clarification, you encourage the person to give deeper thought to what they’re saying. As a by-product, they will discover more of themselves, and you will know them more fully.
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Our world is in desperate need of good communicators. Many life problems can be nipped in the bud, or prevented, simply with good communication skills.
Obviously, not every conversation can be a deep process where there is a designated speaker and a designated listener. Therefore, you may want to establish a listening partner to practice developing your skills and to develop expertise in listening.
If humanity put just a tiny percentage of the energy into developing communication skills as they put into developing musical or athletic skills, every aspect of our world would change for the better.
Communication is a huge and complex topic. In later blog posts, I will write about the topics of ‘how to communicate when conflict and emotional upset is involved’, and ‘mistakes we make in our speaking that limit our ability to be heard by a listener.’
Finally, if you would like an experience of being deeply heard and understood, and allowed the freedom to express yourself fully, this is one of the services I offer. This session can be in person, by phone, or video call. Feel free to request a written explanation of how this service works.
In the comment section below, share your thoughts and experiences on this article, and on what you have found works and doesn’t work in the realm of listening and being listened to.
(See also: blog post: The 5 communication playing fields https://www.thehealthycouple.com/the-5-communication-playing-fields
[COMMENTS on this blog post can be made by scrolling down just a bit.]
COPYRIGHT Bill White 3-28-18, Rev. 9-20-18
Phone 520-319-9132 www.thehealthycouple.com
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